FAQ

Got Questions? We've Got Answers

GENERAL FAQ

What services does EcommTea offer?

EcommTea provides comprehensive accounting, bookkeeping, and advisory 
services tailored specifically for ecommerce businesses. Our services include monthly bookkeeping, financial modeling, tax planning, data migration, 
QuickBooks Online and Xero integration, business intelligence reporting, and 
ecommerce consulting. We specialize in integrating various ecommerce 
platforms like Shopify, Amazon, WooCommerce, and others, to streamline your 
accounting and reporting processes.

How can EcommTea help my ecommerce business?

We help ecommerce businesses optimize their financial processes by offering 
real-time financial insights, tax compliance solutions, and growth-driven financial 
strategies. Our services help you stay organized, ensure compliance, and 
provide you with accurate financial data for better decision-making.

Can you work with businesses that aren't ecommerce-based?

While our primary focus is on ecommerce businesses, we can also provide 
bookkeeping and accounting services to other types of businesses. However, our 
specialized expertise in ecommerce integrations, inventory systems, and 
compliance controls make us an ideal choice for ecommerce companies looking 
to scale.

What tools and platforms does EcommTea use?

We use industry-leading tools like QuickBooks Online, Xero, Shopify, Amazon, 
WooCommerce, Zapier, and Airtable to streamline your accounting processes. 
Additionally, we leverage business intelligence tools like Microsoft Excel and 
Power BI to create interactive dashboards for better financial insights.

How can I contact EcommTea?

You can contact us through email at help@ecommtea.com or
privacy@ecommtea.com for privacy-related inquiries. You can also reach us by 
phone at 347-515-2347. Additionally, our website offers contact forms and live 
chat support for quick assistance.

Pricing and Subscriptions FAQ

How much do your services cost?

Our pricing depends on the scope and complexity of your business’s needs. For 
a detailed quote, we conduct an initial consultation where we assess the size of 
your business, the number of transactions, and the level of integration required. 
We offer both monthly subscriptions and one-time project pricing.

Do you offer any subscription plans?

Yes, we offer customized subscription plans based on the frequency and scope 
of services needed. Plans may include monthly bookkeeping, quarterly tax 
planning, and advisory services. Subscription plans are flexible and can be 
adjusted as your business grows or your needs change.

What is included in the subscription plan?

Subscription plans typically include monthly bookkeeping, tax filing support, 
monthly or quarterly reports, financial dashboard creation, and ecommerce 
platform integration assistance. Custom services such as data migration or 
financial modeling can be added as part of your plan for an additional cost.

Are there any additional fees for extra services?

Yes, additional services such as data migration, financial modeling, or advisory 
calls are charged separately from the base subscription plan. We will provide a
clear breakdown of any additional fees before performing any work outside your 
subscription plan.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. We do ask for a 30-day notice
before canceling to ensure a smooth transition and proper offboarding. If you are 
under a contract, cancellation terms will be specified in the agreement.

Bookkeeping and Catch-Up Services FAQ

What is included in your bookkeeping services?

Our bookkeeping services include tracking income and expenses, reconciling 
bank and credit card statements, managing accounts payable and receivable, 
and generating financial reports. We also provide regular financial statements like 
balance sheets, profit and loss statements, and cash flow reports.

Do you provide catch-up bookkeeping services?

Yes, we offer catch-up bookkeeping services for businesses that may have fallen 
behind on their financial record-keeping. We will go through your past 
transactions, organize your financial data, and bring everything up-to-date to 
ensure that you are compliant with tax laws and ready for financial reporting.

How do you handle tax compliance for my business?

We help ensure that your business remains compliant with tax laws by organizing 
all financial data and preparing accurate tax filings. We assist with quarterly tax 
estimates, year-end tax preparation, and any applicable sales tax compliance, 
especially for ecommerce businesses with sales across multiple states or 
countries.

What’s the difference between your monthly bookkeeping and catch-up 
services?

Monthly bookkeeping services are ongoing services where we manage your 
finances on a regular basis, typically every month. Catch-up bookkeeping is for 
businesses that have fallen behind on their bookkeeping tasks. We help organize 
and bring records up to date so you can proceed with accurate and compliant 
financial reporting.

How long does it take to complete catch-up bookkeeping?

The time required for catch-up bookkeeping depends on how far behind the 
records are. For smaller businesses with a few months of backlog, the process 
may take a few weeks. For larger businesses with more extensive records, it 
could take a month or longer. We will provide a timeline after assessing your 
specific situation.

Security FAQ

How does EcommTea protect my financial and personal information?

We use robust security measures to ensure the safety of your data. This includes 
encryption (SSL/TLS), two-factor authentication (2FA), secure cloud storage, and 
VPN access for remote employees. All sensitive data is stored and transmitted 
securely, following the latest security protocols.

Is my data safe when using EcommTea’s services?

Yes, your data is protected using industry-standard security measures. We also 
ensure that all third-party vendors, such as payment processors (e.g., Stripe) and 
ecommerce platforms (e.g., Shopify), follow strict security protocols.

Do you perform regular security audits?

Yes, we perform regular internal audits to assess and address any security 
vulnerabilities. We also work with external security experts to ensure our systems 
and processes are up-to-date with the latest cybersecurity practices.

How do you handle data breaches?

In the unlikely event of a data breach, we have an incident response plan in 
place to notify affected clients, investigate the breach, and take immediate steps 
to prevent further damage. We will notify you via email and provide details about 
the breach, the steps we’re taking, and how you can protect your data.

What is your policy on sharing data with third-party vendors?

We share data only with trusted third-party service providers necessary for 
service delivery (e.g., Stripe for payments, Xero for bookkeeping, etc.). These 
partners comply with strict security measures and are subject to confidentiality 
agreements. We do not sell or share your data with unauthorized third parties.

How can I be sure that my personal information is safe with EcommTea?

We implement advanced encryption, access controls, and continuous monitoring 
to ensure your data is safe. We also regularly train our employees on best 
practices for data security. You can be confident that your personal and business 
information is handled with the utmost care and attention to privacy.

Still Have Unresolved Queries?

If you have any further questions or concerns not covered in this FAQ, please reach out to us directly via the below methods or you can book a call with an Ecommtea representative.:

● Email: help@ecommtea.com 
● Phone: 347-515-2347 

● Mailing Address: 500 8th Avenue, Front 3 #1751, Manhattan, NY 10018

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