FAQ
GENERAL FAQ
What services does EcommTea offer?
EcommTea provides comprehensive accounting, bookkeeping, and advisory services tailored specifically for ecommerce businesses. Our services include monthly bookkeeping, financial modeling, tax planning, data migration, QuickBooks Online and Xero integration, business intelligence reporting, and ecommerce consulting. We specialize in integrating various ecommerce platforms like Shopify, Amazon, WooCommerce, and others, to streamline your accounting and reporting processes.
How can EcommTea help my ecommerce business?
We help ecommerce businesses optimize their financial processes by offering real-time financial insights, tax compliance solutions, and growth-driven financial strategies. Our services help you stay organized, ensure compliance, and provide you with accurate financial data for better decision-making.
Can you work with businesses that aren't ecommerce-based?
While our primary focus is on ecommerce businesses, we can also provide bookkeeping and accounting services to other types of businesses. However, our specialized expertise in ecommerce integrations, inventory systems, and compliance controls make us an ideal choice for ecommerce companies looking to scale.
What tools and platforms does EcommTea use?
We use industry-leading tools like QuickBooks Online, Xero, Shopify, Amazon, WooCommerce, Zapier, and Airtable to streamline your accounting processes. Additionally, we leverage business intelligence tools like Microsoft Excel and Power BI to create interactive dashboards for better financial insights.
How can I contact EcommTea?
You can contact us through email at help@ecommtea.com or privacy@ecommtea.com for privacy-related inquiries. You can also reach us by phone at 347-515-2347. Additionally, our website offers contact forms and live chat support for quick assistance.
Pricing and Subscriptions FAQ
How much do your services cost?
Our pricing depends on the scope and complexity of your business’s needs. For a detailed quote, we conduct an initial consultation where we assess the size of your business, the number of transactions, and the level of integration required. We offer both monthly subscriptions and one-time project pricing.
Do you offer any subscription plans?
Yes, we offer customized subscription plans based on the frequency and scope of services needed. Plans may include monthly bookkeeping, quarterly tax planning, and advisory services. Subscription plans are flexible and can be adjusted as your business grows or your needs change.
What is included in the subscription plan?
Subscription plans typically include monthly bookkeeping, tax filing support, monthly or quarterly reports, financial dashboard creation, and ecommerce platform integration assistance. Custom services such as data migration or financial modeling can be added as part of your plan for an additional cost.
Are there any additional fees for extra services?
Yes, additional services such as data migration, financial modeling, or advisory calls are charged separately from the base subscription plan. We will provide a clear breakdown of any additional fees before performing any work outside your subscription plan.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. We do ask for a 30-day notice before canceling to ensure a smooth transition and proper offboarding. If you are under a contract, cancellation terms will be specified in the agreement.
Bookkeeping and Catch-Up Services FAQ
What is included in your bookkeeping services?
Our bookkeeping services include tracking income and expenses, reconciling bank and credit card statements, managing accounts payable and receivable, and generating financial reports. We also provide regular financial statements like balance sheets, profit and loss statements, and cash flow reports.
Do you provide catch-up bookkeeping services?
Yes, we offer catch-up bookkeeping services for businesses that may have fallen behind on their financial record-keeping. We will go through your past transactions, organize your financial data, and bring everything up-to-date to ensure that you are compliant with tax laws and ready for financial reporting.
How do you handle tax compliance for my business?
We help ensure that your business remains compliant with tax laws by organizing all financial data and preparing accurate tax filings. We assist with quarterly tax estimates, year-end tax preparation, and any applicable sales tax compliance, especially for ecommerce businesses with sales across multiple states or countries.
What’s the difference between your monthly bookkeeping and catch-up services?
Monthly bookkeeping services are ongoing services where we manage your finances on a regular basis, typically every month. Catch-up bookkeeping is for businesses that have fallen behind on their bookkeeping tasks. We help organize and bring records up to date so you can proceed with accurate and compliant financial reporting.
How long does it take to complete catch-up bookkeeping?
The time required for catch-up bookkeeping depends on how far behind the records are. For smaller businesses with a few months of backlog, the process may take a few weeks. For larger businesses with more extensive records, it could take a month or longer. We will provide a timeline after assessing your specific situation.
Security FAQ
How does EcommTea protect my financial and personal information?
We use robust security measures to ensure the safety of your data. This includes encryption (SSL/TLS), two-factor authentication (2FA), secure cloud storage, and VPN access for remote employees. All sensitive data is stored and transmitted securely, following the latest security protocols.
Is my data safe when using EcommTea’s services?
Yes, your data is protected using industry-standard security measures. We also ensure that all third-party vendors, such as payment processors (e.g., Stripe) and ecommerce platforms (e.g., Shopify), follow strict security protocols.
Do you perform regular security audits?
Yes, we perform regular internal audits to assess and address any security vulnerabilities. We also work with external security experts to ensure our systems and processes are up-to-date with the latest cybersecurity practices.
How do you handle data breaches?
In the unlikely event of a data breach, we have an incident response plan in place to notify affected clients, investigate the breach, and take immediate steps to prevent further damage. We will notify you via email and provide details about the breach, the steps we’re taking, and how you can protect your data.
What is your policy on sharing data with third-party vendors?
We share data only with trusted third-party service providers necessary for service delivery (e.g., Stripe for payments, Xero for bookkeeping, etc.). These partners comply with strict security measures and are subject to confidentiality agreements. We do not sell or share your data with unauthorized third parties.
How can I be sure that my personal information is safe with EcommTea?
We implement advanced encryption, access controls, and continuous monitoring to ensure your data is safe. We also regularly train our employees on best practices for data security. You can be confident that your personal and business information is handled with the utmost care and attention to privacy.
Still Have Unresolved Queries?
If you have any further questions or concerns not covered in this FAQ, please reach out to us directly via the below methods or you can book a call with an Ecommtea representative.:
● Email: help@ecommtea.com
● Phone: 347-515-2347
● Mailing Address: 500 8th Avenue, Front 3 #1751, Manhattan, NY 10018