Privacy Policy

Effective Date: November 20, 2024
Last Updated: January 15, 2025

‍

At EcommTea, we value your privacy and are committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, store, and protect your information, and details your rights regarding your data. By using our services, you agree to the practices described herein.

‍

‍

1. Updates to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our services, legal obligations, industry standards, or data processing practices. Any revisions will be posted on our website, and the "Last Updated" date at the top of this Policy will be adjusted accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. If we make any material changes that significantly affect your rights or the way we process your data, we will notify you through email, platform announcements, or other appropriate channels, as required by applicable laws. Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

‍

‍

2. Information We Collect

To provide our accounting, bookkeeping, business advisory, CFO services, data migration, custom dashboards, financial analysis, and pitch deck preparation services, we collect the following types of information:

Personal Information:

• Full name
• Email address
• Phone number
• Business address

Financial Information:

• Bank account details
• Transaction records
• Financial statements and reports
• Invoices and receipts
• Tax records

Ecommerce and Business Operational Data:

• Sales and revenue data from ecommerce platforms (e.g., Shopify, Amazon, Etsy, eBay, WooCommerce, Walmart)
• Transaction histories and payment processing details
• Inventory and supply chain data
• Ecommerce platform integration details

Usage and Technical Information:

• Interactions with our website, applications, and online tools
• Device information (IP address, browser type, operating system)
• Log data, including access times and website navigation behavior

We collect this information to enhance service efficiency, ensure compliance with regulatory requirements, and deliver relevant financial solutions to our clients.

‍

‍

3. Scope of This Privacy Policy

This Privacy Policy applies to the collection, use, and processing of personal data in connection with our services, including but not limited to:

• Personal data you provide when registering for an account, subscribing to our services, or interacting with our platform, customer support team, or authorized representatives.
• Information collected automatically when you visit our website, use our services, or engage with our digital tools and integrations.
• Offline interactions, such as inquiries made via phone, email, or participation in events, workshops, or consultations hosted by our company.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with our platform. We strongly recommend reviewing their respective privacy policies before sharing any personal information.

By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy and our Terms of Service. If you do not agree with any part of this Policy, you should discontinue the use of our services immediately.

‍

‍

4. How We Use Your Information

We use the information collected to:

• Provide bookkeeping, accounting, and advisory services
• Manage financial reporting, tax preparation, and compliance services
• Improve our services based on your feedback and usage data
• Communicate with you about updates, billing, and account matters
• Secure your data and protect against fraud
• Comply with regulatory and legal obligations, including tax and financial reporting

‍

‍

5. How We Use Cookies and Other Tracking Technologies

We use cookies and other tracking technologies (such as web beacons, pixels, and JavaScript) to enhance the functionality of our website and services. These technologies allow us to:

• Provide a personalized experience by remembering your preferences and login details
• Analyze website traffic and improve our website’s performance
• Enable social media features

For detailed information, please refer to our Cookie Policy.

‍

‍

6. How We Protect Your Information

We implement robust security measures to protect your data, including:

• Encryption: We use encryption protocols such as SSL and AES to secure data during transmission and storage.
• VPN Security: Remote access to your data is protected through VPNs to prevent unauthorized access.
• Access Control: Sensitive data is restricted to authorized personnel only, with role-based access.
• Two-Factor Authentication (2FA): We require 2FA for all platforms storing sensitive information (e.g., Google Workspace, QuickBooks Online, Xero).
• Regular Audits: We perform routine security audits and vulnerability assessments to address potential risks.
• Data Breach Notification: In the event of a data breach, affected users will be notified within 72 hours via email, detailing the nature of the breach and recommended actions.

‍

‍

7. Who We Share Your Data With

We share your information only with trusted third-party vendors and service providers to facilitate the delivery of our services. These include:

• Google (Email Service)
• Slack
• Stripe (Payment Processing)
• Airtable
• Asana
• Amazon
• Shopify
• WooCommerce
• Etsy
• eBay
• Walmart
• QuickBooks Online
• Xero
• Zapier
• NordVPN
• WhatsApp

Your data will only be shared with these parties as necessary for service delivery and with appropriate safeguards.

‍

‍

8. Data Retention Policy

We retain client data for the following periods:

• Financial Data: Retained for 7 years for tax and audit purposes.
• Client Communication Records: Retained for 3 years after the last interaction.
• Banking and Payment Information: Retained for 5 years for auditing and regulatory purposes.
• Personal Information: Retained for 3 years after the termination of services, unless required for compliance.
• Audit and Compliance Documents: Retained for 7 years.

Data that reaches the end of its retention period will be securely deleted unless extended by legal or regulatory requirements.

To request deletion of your data, please email help@ecommtea.com. We will verify account ownership and complete the deletion within 30 days, unless otherwise required by U.S. federal or state law.

‍

‍

9. Opt-Out Provisions

You have the right to opt out of certain types of data sharing with non-affiliated third parties. To request an opt-out, contact us at privacy@ecommtea.com.

‍

‍

10. Your Rights and Choices

Depending on the data protection laws applicable in your jurisdiction, you have certain rights regarding the personal information we process. If we are acting as the data controller of your personal data, you may be entitled to:

• Right to Access: Request access to the personal data we hold about you.
• Right to Correction or Update: Request updates or corrections to your personal or financial information.
• Right to Deletion: Request the deletion of your personal data when no longer necessary for the purposes collected.
• Right to Know: Know what personal data we collect, how we use it, and how we share it.
• Right to Object or Restrict Processing: Object to or restrict certain data processing activities.
• Right to Data Portability: Request a structured, machine-readable copy of your personal data.
• Right to Withdraw Consent: Withdraw your consent at any time, without affecting prior lawful processing.
• Right to Equal Service and Price: Receive equal service and pricing regardless of exercising your privacy rights.

To exercise these rights or request further information, contact us at privacy@ecommtea.com.

‍

‍

11. Do Not Track

We do not track your personal information across websites for third-party advertising purposes. If your browser has a “Do Not Track” feature, we honor this request.

‍

‍

12. Authorizing an Agent

You may designate an agent to exercise your rights on your behalf. To authorize an agent, provide written notice and proof of the agent’s authorization. Submit requests to privacy@ecommtea.com.

‍

‍

13. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including:

• Requesting information about the personal data we collect, use, and share
• Requesting deletion of personal data, subject to certain exceptions
• Opting out of the sale or sharing of personal data

To exercise these rights, California residents can contact privacy@ecommtea.com.

‍

‍

14. Where Your Data Resides

Your data is stored primarily in the United States and may be processed by trusted service providers and third-party platforms as outlined above.

‍

‍

15. Client Consent for Data Collection and Use

By using our services, you provide explicit consent for the collection, use, and sharing of your data as described in this Privacy Policy. Clients may withdraw consent at any time by contacting privacy@ecommtea.com.

‍

‍

16. Information About Visitors and Prospective Customers

When you visit our website or interact with our marketing materials, we collect:

• Basic Data: Name, email address, IP address, and browser information.
• Usage Data: Information about how you interact with our website.

This information is used to improve our website and provide personalized content.

‍

‍

17. Information About EcommTea Customers

We collect and store customer data to provide services necessary for:

• Bookkeeping and accounting
• Ecommerce platform integrations
• Financial reporting
• Compliance and regulatory services

We use your data to enhance service delivery and support the growth of your business.

‍

‍

18. 18 and Older Requirement

Our services are intended for individuals 18 years or older. We do not knowingly collect or solicit data from individuals under the age of 18. If we learn that we have collected personal data from a child under 18, we will delete that information as soon as possible.

‍

‍

19. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

EcommTea
Taneisha Clark, CEO & Founder
500 8th Avenue, Front 3 #1751,
Manhattan, NY 10018
Email: privacy@ecommtea.com
Phone: 347-515-2347