At EcommTea, LLC, we are committed to providing high-quality services and support to our clients. This Refund Policy outlines the conditions under which refunds may be requested and processed for the services provided.
All payments for services are due upon receipt of the invoice. Service fees are non-refundable once the work has commenced. In cases where the services have been rendered or are in progress, no refund will be issued unless otherwise stated in this policy.
Once a service is scheduled and work has commenced, payments are non-refundable. This includes but is not limited to monthly subscription services, one-time advisory sessions, and integration services. For services where work has already started, including research, consultations, and system integrations, no refunds will be issued.
For future scheduled services, refund requests can be made under the following conditions:
Refund requests for advisory services made within 24 hours of the scheduled time are subject to a service charge, and any remaining balance will be refunded according to the Client's original payment method.
Payments for services are processed securely through Stripe and are subject to Stripe’s processing policies. When requesting a refund, the refund will be issued to the same payment method that was used for the original transaction (e.g., credit card, bank account) through Stripe’s payment system. EcommTea, LLC will initiate the refund, and Stripe will handle the transaction.
For services involving custom integrations, consultations, or any other specialized services:
For subscription-based services (e.g., monthly bookkeeping, advisory, or compliance services):
If there are delays in the services rendered by EcommTea, LLC due to internal errors or issues on our part, a refund will be considered on a case-by-case basis. We aim to resolve all service delays promptly and to the satisfaction of the Client.
Service dates may only be changed by mutual agreement between EcommTea, LLC and the Client, as outlined in the Terms and Conditions. In the case of such changes, the refund eligibility will depend on the specific agreement made between the parties.
All refunds are processed in compliance with the applicable data protection and privacy laws, including GDPR and CCPA, if applicable. Personal information provided during the refund process is subject to the privacy practices outlined in our Privacy Policy. Refunds will only be processed for payments that have been successfully charged and verified through the Stripe payment system.
For any questions or concerns regarding refunds, or to request a refund, please contact us directly at:
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