Refund Policy

At EcommTea, LLC, we are committed to providing 
high-quality services and support to our clients. This Refund 
Policy outlines the conditions under which refunds may be 
requested and processed for the services provided.

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Service Fees 


All payments for services are due upon receipt of the invoice. 
Service fees are non-refundable once the work has
commenced. In cases where the services have been 
rendered or are in progress, no refund will be issued unless otherwise stated in this policy. 


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Non-Refundable Payments 


Once a service is scheduled and work has commenced, 
payments are non-refundable. This includes but is not limited 
to monthly subscription services, one-time advisory sessions, 
and integration services. For services where work has already 
started, including research, consultations, and system 
integrations, no refunds will be issued. 


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Refund Requests for Scheduled Services 


For future scheduled services, refund requests can be made 
under the following conditions: 
 


• Notice Period: Refund requests for services scheduled 
in advance must be submitted in writing to 
clientsupport@ecommtea.com at least 48 hours
before the scheduled service date. 


• Late Notice and Service Charges: Requests for refunds 
made within 24 hours of the scheduled service time 
may be subject to a service charge, with the remaining 
funds refunded to the original payment method.

• No-Show/Failure to Cancel: If the Client fails to attend a 
scheduled session or fails to notify EcommTea at least 24 
hours in advance of a cancellation, the service will be 
considered rendered, and no refund will be issued.

‍‍Refund requests for advisory services made within 24 hours 
of the scheduled time are subject to a service charge, and 
any remaining balance will be refunded according to the 
Client's original payment method. 


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Stripe Payment Processing 


Payments for services are processed securely through Stripe 
and are subject to Stripe’s processing policies. When 
requesting a refund, the refund will be issued to the same 
payment method that was used for the original transaction 
(e.g., credit card, bank account) through Stripe’s payment 
system. EcommTea, LLC will initiate the refund, and Stripe will 
handle the transaction. 


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Integration and Custom Services Refunds

For services involving custom integrations, consultations, or 
any other specialized services:

• If the service is not completed due to Client-related 
delays, access issues, or failure to provide requested 
materials, no refunds will be issued.

•  If integration work has been partially completed and the Client cancels before full completion, only the rendered portion of the service may be refunded, subject to agreement. 


Subscription-Based Services 


For subscription-based services (e.g., monthly bookkeeping, 
advisory, or compliance services): 


• Automatic Renewal: By subscribing to our monthly 
services, you agree to automatic renewals on your 
payment method, unless you cancel the subscription 
following the procedures outlined in the Terms and 
Conditions

• Cancellation: Cancellations must be made 30 days in 
advance. If cancellation occurs within a shorter time 
frame, the Client will be charged for the upcoming month 
of service, and no refund will be issued for the month in 
progress.

‍

Delayed or Missed Services


If there are delays in the services rendered by EcommTea, 
LLC due to internal errors or issues on our part, a refund will
be considered on a case-by-case basis. We aim to resolve all 
service delays promptly and to the satisfaction of the Client. 


‍

Changes in Service Dates 


Service dates may only be changed by mutual agreement 
between EcommTea, LLC and the Client, as outlined in the 
Terms and Conditions. In the case of such changes, the 
refund eligibility will depend on the specific agreement made 
between the parties. 


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Data Protection and Refund Processing


All refunds are processed in compliance with the applicable 
data protection and privacy laws, including GDPR and CCPA, 
if applicable. Personal information provided during the refund 
process is subject to the privacy practices outlined in our 
Privacy Policy. Refunds will only be processed for payments 
that have been successfully charged and verified through the 
Stripe payment system. 


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Contact Information 


For any questions or concerns regarding refunds, or to 
request a refund, please contact us directly at:

• Email: Clientsupport@ecommtea.com
• Phone: 347-515-2347